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(For more in depth questions, please visit our
Knowledgebase).
What is web site hosting?
We specialize in web site hosting, meaning that you can place
your web site on our state-of-the-art web servers and establish
a presence on the Internet. We even register your domain name for you. This will become your unique address on
the World Wide Web (www.yourdomainname.com).
Sometimes it is confusing for a customer to understand which
questions are related to webhosting and which are website
development questions/support issues. In general, if your
questions are concerned with your domain name, how to access
your control panel, or features we offer, then we can assist you
with those questions. Questions about how to design your
site, using your html editors, and questions about design in
general, are not hosting questions, but should be directed to your webdesigner. If you are designing your site
yourself, consider looking online for sources for web designing
in general. Go
Here for some suggested sites for design assistance:
How does it work?
First, you must have your own domain name. This involves
checking for name availability and registering the domain
with an ICANN approved registrar. Domain Registration is FREE
with our annual hosting plans, or $20/year if you just want to
register the domain name or choose a monthly or quarterly
hosting plan. . If you already own a domain and wish
to have it hosted with Khimaira, we will transfer the domain
free of charge to our registrar.
Will I be able to access my domain name with or without
the www?
Yes, you will be able to access the domain name with or without
the www in front. For example, you could access the domain name
"yourcompany.com" by going to "www.yourcompany.com"
as well as "yourcompany.com".
Do
you offer dial-up Internet access accounts?
No, you will need local Internet access in order to maintain
your web site and retrieve email addressed to your site. ISP's
that provide dial-up access crowd their bandwidth with
residential use. We devote our bandwidth to provide the fastest
Internet speed to our customers and to the addition of
enhancements to their entire sites.
Do
you offer web page and graphic design services?
Our mission is to innovate in the field of web
hosting. For web page design, we have an extensive list of
knowledgeable and professional graphic designers, to whom we are
happy to refer our customers. These
Preferred Designers
offer great prices, and discounts on most of our hosting
packages.
However, if you are in need of design work and are unable to
locate a designer or want another option, we are available to
assist you. The current rate for our staff assistance is
$35/hour. We are also available to set up new programs on
your site if your designer is not familiar with things such as
shopping carts and other scripts. We can also help you
develop a marketing program to make the most of your website.
How do I
upgrade or downgrade from one hosting package to another?
You can make this change in your control panel or use our
Contact Form to request. No new setup fee will be charged upon any
change. All remaining balance will be transferred to the new plan and pro-rated. We have made the
package switching process seamless and worry-free for your
convenience.
Is it
possible to see if my domain name is available?
Yes, you can check domain availability with our search form.
Go HERE.
Will
Khimaira handle my domain registration?
Yes. We will handle your new domain registration
completely, and your name (as provided to us) will be listed as
registrant and owner of the domain name. Our email address
will be used as contact so that we can receive and maintain your
renewals.
Can I
transfer an existing domain name to Khimaira from another
hosting company?
Absolutely! When you place an order with Khimaira, you will specify
whether it is a new domain name or a transfer of an existing
domain name. You should keep the service at the present site
while waiting for this transfer to be completed. We will
provide you with a numeric web site address (IP) so you can
use the
site on our server. In order for us to make the transfer from
your previous host or registrar, you will need to provide us
with your username and password. We will then make the
nameserver changes, add our names as technical and billing
contact (so we can pay for your domain renewals) and transfer
your domain to our registrar. Sometimes it may be
necessary to contact your old host or registrar by phone.
Some registrars handle this process quickly, while others can
take a week or more to process the request.
Please enter your transfer information
HERE.
How soon will my new domain name be active once I sign up
with Khimaira?
While you will be able to upload files to your new site almost
immediately (using
the numeric address), you may not be able to see the
"name" for about 24-48 hours, for new domains.
Are
there additional InterNIC fees for domain registration?
No!! You will not receive billings for additional
charges!
How
do I transfer files to my web site?
File Transfer Protocol (FTP) is used to move files from your
hard disk to your web site. The necessary software can be
downloaded directly from our site, and step by step instructions
are available in the control panel that we provide you, for both
PCs and MACs. Don't worry, it's really quite a simple process,
and even newbies become proficient quickly! We also have a
built in file manager you can use!
Will
I have unlimited access to update my web pages?
We offer unlimited FTP access to your site. You can upload and
download as many files as you like 24 hours a day, with no extra
or hidden charges.
Can
more that one domain point to the same web site?
Yes, you can register multiple domain names to
point to a single web site for a few of $2.00 per month. This is
an option in our shopping cart (choose mirror/point and add the
name of the site).
Will
I be able to use my account for commercial purposes and secure
transactions?
Yes, many of our current customers use their web sites for
electronic commerce. Our Gold and Platinum package offers a secure
server as a standard feature of the plan, and will allow your
customers to send you secure encrypted information via the
Internet. Commerce on the Internet is the fastest growing facet
of the World Wide Web, and businesses are quickly realizing the
vast potential of using the Internet for commercial purposes.
Can you accept international orders?
We are happy to accept hosting orders from around the world. The
Internet is a worldwide industry and marketplace, and Khimaira
is proud to have customers from all parts of the globe.
How
do I pay for my web site, and what contract terms does Khimaira
offer?
We accept Visa, and Mastercard, PayPal, Online Checks and Checks
by mail. Go HERE for more details. There are no minimum contract periods. We
offer significant discounts with our annual plans, but with our
money back guarantee, any balance would be refunded if you are
not satisfied with our services! Go
HERE for
complete details on our terms.
How
do you handle technical support questions?
We ask that our customers use the link in their control panel or
the
helpdesk to
send technical support issues to us. (You
can use the link at the top of this page to log in to your
control panel). If we feel we can not resolve your
issues quickly by email, we will call you directly with the necessary
assistance.
How
long does it take Khimaira to set up my web site?
We will have your account ready to FTP within 12 hours upon
receipt of payment, 7 days a week. (Sites are usually available
within 2 hours). We will notify you via e-mail
that you can begin to transfer files to our server and start
using the features included in your package.
How
do I order my web site?
You can activate your site 24 hours a day by ordering Here. Or,
use our Contact
Form, and we
will call you to assist you. We prefer online orders, as
that puts your information into our system immediately and
eliminates any errors in your information.
We're
ready to help you!
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